SMG Two different verdicts, same message - how to manage

Hi guys,

I have a content policy that moves a message to a quarantine incident folder based on a dictionary for a popper approval before delivery.

My problem is that messages that have more than this content verdict (such as Spam) are also being held in the incident folder.

Is there a way priories Spam deletion even when the spam has a word listed in my dictionary (for the incident folder)?

I already went through the KB below concerning the same topic but could not find my answer so far.

https://support.symantec.com/en_US/article.HOWTO93...

Thanks!!!