How To Increase Message Size Limit For One User

Hi All,

Good Day!

I am managing a SMG appliance and I am relatively new to SMG. The appliance is configured with maximum message size limit of 10MB. 

Now I have received a request to increase the message size for one single user. So I created a Content Filtering Policy with two conditions in it as below:

1. If the Message size is less than 20971520 bytes (20MB).

AND

2. If text in Envelope recipient part of the message header contains Email address from dictionary "Test"  (Dictionary 'Test' with the user's mail ID). 

However, the mails are still getting blocked by the SMG with the message "Rejected message for exceeding size limit".

Also on the Exchange the mailbox size has been increased to accept 20MB messages.

I would really appreciate if anyone could assist me with this and let me know if the policy I configured is correct. 

Regards,

Faiz