Hope someone here can help me!
Have SMG 10.6.2-7 VM with Customer Specific Spam Rules enabled with no limitations on who can submit messages & Submission Aggressiveness set to Aggressive - Every submission gets a rule (part of the problem & far from ideal I know but this was what the customer requested). The rule for Customer Specific Spam is to quarantine the messages in Spam Quarantine.
Two recent emails from the same sender triggered a Customer Specific Spam rule & were held in Spam Quarantine before being released by our HelpDesk at the request of the recipient. This sender is from a sister company & messages between the two users should not be quarantined. Unfortunately there is no way from the MAL to see which rule triggered the quarantine so it can be deleted/disabled.
I have gone through the submissions in Submission Detail to see if I could find the rule that caused the mail to be quarrantined but no joy. I have logged a call with Support but they were unable to help me further apart from suggesting adding the domain to the Local Good Sender Domains list as a workaround.
Just wondering if anyone else has experienced this & if they managed to find a solution. Appreciate the Customer Specific Spam configuration is not ideal but think it is very poor design on Symantec's part to not be able to track which rule caused the message to be quarrantined from the MAL.
Regards,
Barry