Hi
We just found out that SPAM mails that are marked with action "Hold message in Spam Quarantine" does not get delivered to the quarantine folder under "SPAM" -> "Email SPAM". The SPAM quarantine is completely empty.
When looking in the Audit log I can see that the mails i being marked with "Hold message in Spam Quarantine". Under Delivery I can see that it failes to deliver the email with the following error.
451 4.4.1 [internal]connection was not attempted: domain is marked down (too many connection failures)
Under Transient Delivery Attempts I can see that it tries to deliver the mail to an old IP adress that is not in use. But I don´t know where it gets that IP from, or how to change it.
Can anyone help me?
I have attached a screenshot from the log.
Best regards
Thomas