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Errors with exceeded max time without delivery / Lost Connection

October 14, 2015, 10:53 pm
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I need a solution

Hi,

i don't know i i'm right here, but i try to get help for ur customers.

We are a Internetprovider with about 20.000 EMail-Customers. We are using Postfix on your Servers and had many times Problems to reach your Servers or get Mails from you.

I see in our Logfile this:

2015-10-14T19:32:17.848823+02:00 mailbkupXX postfix/smtpd[938]: warning: hostname mail1.bemta5.messagelabs.com does not resolve to address 195.245.231.147: Name or service not known
2015-10-14T20:02:21.496317+02:00 mailbkupXX postfix/smtpd[5357]: warning: hostname mail1.bemta5.messagelabs.com does not resolve to address 195.245.231.147: Name or service not known
2015-10-15T06:22:57.881913+02:00 mailbkupXX postfix/smtpd[12651]: warning: hostname mail1.bemta14.messagelabs.com does not resolve to address 193.109.254.105: Name or service not known
2015-10-15T06:49:14.680725+02:00 mailbkupXX postfix/smtpd[15154]: warning: hostname mail1.bemta14.messagelabs.com does not resolve to address 193.109.254.118: Name or service not known

and many Times this:

Oct 14 22:13:38 HOST postfix/smtpd[5012]: lost connection after CONNECT from mail1.bemta3.messagelabs.com[195.245.230.176]
Oct 14 22:13:58 HOST postfix/smtpd[14884]: lost connection after RCPT from mail1.bemta3.messagelabs.com[195.245.230.172]
Oct 14 22:24:33 HOST postfix/smtpd[5012]: lost connection after CONNECT from mail1.bemta7.messagelabs.com[216.82.254.112]
Oct 14 22:38:58 HOST postfix/smtpd[20481]: lost connection after CONNECT from mail1.bemta3.messagelabs.com[195.245.230.169]
Oct 14 22:44:20 HOST postfix/smtpd[17216]: lost connection after RCPT from mail1.bemta5.messagelabs.com[195.245.231.149]
Oct 14 23:18:19 HOST postfix/smtpd[4189]: lost connection after RCPT from mail1.bemta14.messagelabs.com[193.109.254.107]
Oct 14 23:35:09 HOST postfix/smtpd[4427]: lost connection after RCPT from mail1.bemta5.messagelabs.com[195.245.231.147]
Oct 14 23:50:47 HOST postfix/smtpd[17240]: lost connection after RCPT from mail1.bemta12.messagelabs.com[216.82.251.6]
Oct 15 00:02:16 HOST postfix/smtpd[22467]: lost connection after CONNECT from mail1.bemta12.messagelabs.com[216.82.251.7]
Oct 15 00:03:50 HOST postfix/smtpd[20488]: lost connection after RCPT from mail1.bemta5.messagelabs.com[195.245.231.142]
Oct 15 00:12:14 HOST postfix/smtpd[23155]: lost connection after CONNECT from mail1.bemta3.messagelabs.com[195.245.230.161]
Oct 15 00:18:20 HOST postfix/smtpd[22467]: lost connection after RCPT from mail1.bemta5.messagelabs.com[195.245.231.145]
Oct 15 00:29:37 HOST postfix/smtpd[31041]: lost connection after RCPT from mail1.bemta5.messagelabs.com[195.245.231.139]
Oct 15 00:50:49 HOST postfix/smtpd[6541]: lost connection after RCPT from mail1.bemta5.messagelabs.com[195.245.231.145]
Oct 15 00:56:36 HOST postfix/smtpd[32146]: lost connection after RCPT from mail1.bemta3.messagelabs.com[195.245.230.172]
Oct 15 01:16:54 HOST postfix/smtpd[14289]: lost connection after RCPT from mail1.bemta12.messagelabs.com[216.82.251.15]
Oct 15 01:48:52 HOST postfix/smtpd[14135]: lost connection after CONNECT from mail1.bemta5.messagelabs.com[195.245.231.140]
Oct 15 01:54:25 HOST postfix/smtpd[29473]: lost connection after RCPT from mail1.bemta7.messagelabs.com[216.82.254.112]
Oct 15 01:56:02 HOST postfix/smtpd[28477]: lost connection after RCPT from mail1.bemta14.messagelabs.com[193.109.254.115]
Oct 15 01:57:31 HOST postfix/smtpd[14135]: lost connection after CONNECT from mail1.bemta14.messagelabs.com[193.109.254.116]
Oct 15 02:03:55 HOST postfix/smtpd[32277]: lost connection after RCPT from mail1.bemta12.messagelabs.com[216.82.251.15]
Oct 15 02:04:50 HOST postfix/smtpd[30292]: lost connection after CONNECT from mail1.bemta14.messagelabs.com[193.109.254.114]
Oct 15 02:15:19 HOST postfix/smtpd[32277]: lost connection after CONNECT from mail1.bemta14.messagelabs.com[193.109.254.117]
Oct 15 02:24:41 HOST postfix/smtpd[30292]: lost connection after CONNECT from mail1.bemta14.messagelabs.com[193.109.254.105]
Oct 15 02:42:06 HOST postfix/smtpd[2003]: lost connection after CONNECT from mail1.bemta5.messagelabs.com[195.245.231.148]
Oct 15 02:50:03 HOST postfix/smtpd[30292]: lost connection after RCPT from mail1.bemta5.messagelabs.com[195.245.231.141]
Oct 15 02:55:27 HOST postfix/smtpd[27523]: lost connection after CONNECT from mail1.bemta12.messagelabs.com[216.82.251.15]
Oct 15 02:57:54 HOST postfix/smtpd[25206]: lost connection after CONNECT from mail1.bemta14.messagelabs.com[193.109.254.112]
Oct 15 03:01:02 HOST postfix/smtpd[30681]: lost connection after RCPT from mail1.bemta7.messagelabs.com[216.82.254.113]
Oct 15 03:16:10 HOST postfix/smtpd[2945]: lost connection after RCPT from mail1.bemta3.messagelabs.com[195.245.230.161]
Oct 15 03:22:56 HOST postfix/smtpd[30681]: lost connection after CONNECT from mail1.bemta14.messagelabs.com[193.109.254.114]
Oct 15 03:26:01 HOST postfix/smtpd[5046]: lost connection after RCPT from mail1.bemta14.messagelabs.com[193.109.254.109]
Oct 15 03:56:59 HOST postfix/smtpd[15106]: lost connection after CONNECT from mail1.bemta5.messagelabs.com[195.245.231.149]
Oct 15 04:00:34 HOST postfix/smtpd[17159]: lost connection after RCPT from mail1.bemta3.messagelabs.com[195.245.230.164]
Oct 15 04:07:37 HOST postfix/smtpd[15106]: lost connection after CONNECT from mail1.bemta14.messagelabs.com[193.109.254.105]
Oct 15 04:17:14 HOST postfix/smtpd[15106]: lost connection after CONNECT from mail1.bemta14.messagelabs.com[193.109.254.113]
Oct 15 04:22:04 HOST postfix/smtpd[26417]: lost connection after RCPT from mail1.bemta14.messagelabs.com[193.109.254.115]
Oct 15 04:31:58 HOST postfix/smtpd[29773]: lost connection after RCPT from mail1.bemta14.messagelabs.com[193.109.254.108]
Oct 15 04:35:38 HOST postfix/smtpd[26417]: lost connection after RCPT from mail1.bemta3.messagelabs.com[195.245.230.162]
Oct 15 04:42:56 HOST postfix/smtpd[32093]: lost connection after CONNECT from mail1.bemta12.messagelabs.com[216.82.251.15]
Oct 15 05:24:00 HOST postfix/smtpd[16840]: lost connection after CONNECT from mail1.bemta3.messagelabs.com[195.245.230.169]
Oct 15 05:33:52 HOST postfix/smtpd[9135]: lost connection after RCPT from mail1.bemta14.messagelabs.com[193.109.254.112]
Oct 15 05:40:24 HOST postfix/smtpd[22507]: lost connection after CONNECT from mail1.bemta7.messagelabs.com[216.82.254.99]
Oct 15 06:06:17 HOST postfix/smtpd[22507]: lost connection after CONNECT from mail1.bemta7.messagelabs.com[216.82.254.99]
Oct 15 06:07:12 HOST postfix/smtpd[913]: lost connection after RCPT from mail1.bemta12.messagelabs.com[216.82.251.4]
Oct 15 06:37:18 HOST postfix/smtpd[6351]: lost connection after CONNECT from mail1.bemta7.messagelabs.com[216.82.254.99]
Oct 15 06:57:26 HOST postfix/smtpd[14373]: lost connection after CONNECT from mail1.bemta5.messagelabs.com[195.245.231.147]

This Problem is on multiple Servers at us.

I found other links like the same (?) problem:

http://www.symantec.com/connect/forums/messagelabs...

http://www.emaildiscussions.com/showthread.php?t=6...

How do we resolve this problem?

For other Infos a attached a MDR from your Customer.

Thanks a lot.

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Email malware policy bypass particular email address

October 16, 2015, 12:05 am
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SMG

October 18, 2015, 9:36 pm
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I need a solution

Hi,

I would like to know how to configure scanner and control center In SMG, I was wondering if i need to have 2-3 scanner and control center in difference location for that i need to have additional license or i can deploy as many.

Please help me for the same.

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How to get logs or reports for Email Sent and Recieved via TLS

October 19, 2015, 12:21 am
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I need a solution

We have recently started using TLS with few organizations . when I conduct a test with them , most of them are able to provide me a log  for TLS Reception wehreas I  can only provide logs for TLS Outbound Delivery .I am not able to get a log for emails recived via TLS . I even tried to enable Debug Logs for MTA but didn't find any thing there .

SMG Version is 10.5.1-2

Any Ideas .

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retrieve logs informations on SMG Vmware appliance

October 19, 2015, 8:48 am
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I need a solution

Hi All,

My Messaging Gateway Virtual Appliance crashes. After managing to wake it up, We need to collect informations about the root cause of this crash on SMG.

BR

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451 scanning error, please try later.

October 19, 2015, 6:38 pm
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I need a solution

    Attempted Delivery to: default-non-local-route  451 scanning error, please try later.      
    Attempted Delivery to: default-non-local-route  451 scanning error, please try later.      
    Attempted Delivery to: default-non-local-route  451 scanning error, please try later.      
    Attempted Delivery to: default-non-local-route  421 spamex02.webvis.net local verification problem - closing connection. 

Email is delivered only after 4hrs of delay with above error message. Any reason?

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SMG (10.5.4-4) High Activity

October 20, 2015, 1:10 am
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I need a solution

Hi, just wondering why SMG is so active. Within an ESXi environment this has an impact on other vServers on same host. It seems to be constantly busy (see enclosed) no matter time of day. I can throttle it using ESXi but wonder if that would have any impact / advisable etc ? Or, is there a way to quieten it down a bit ! iostat shows it's running at 20% all the time & conduit appears to be the problem.

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How to remove licence from SMG 9.5.3-3 ?

October 20, 2015, 11:23 am
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I need a solution

Hi everyone,

Does anyone know how to remove or change licence from the Messaging Gateway console ?

I made a mistake during installation licence on customer SMG, and I installed licence file from another company that is valid more longer than the licence I should install.

Is there a way to delete the existing licence?

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Mail Problem - Diagnostic-Code: smtp; 451 4.4.1 | 421 4.4.0

October 20, 2015, 3:08 pm
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I need a solution

Hi, I have a problem that apparently is related to Symantec (I use symantec endpoint use Version 10.5.2).

 
I have a user who repeatedly get invalid or delay delivery mails.
 
The message is as follows:
 

451 4.4.1 [internal] connection was not attempted: domain is marked down (too many connection failures)

421 4.4.0 [internal] failed to connect: no mail servers for this domain could be reached at this time

What might be happening?
 
Thanks!
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Getting an audit of everything for {Today}

October 22, 2015, 2:26 am
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I need a solution

Is there a simple way (I've tried Message Audit Log) that will simply show all messages received in one list - and what happened with them. I'm confident that SMG is working fine but would be good for sanity check to see a simple list of all messages (date/subject/recipient) and what SMG verdict was. Including ones it's dropped without processing (bad reputation).

A​t the moment it requests a mandatory filter item (such as recipient, sender etc) which means you can only do a report by person/sender. I'd like to see all of them in a simple list to ensure that it's doing what we think it's doing !

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Receiving spam email from spoofed internal email

October 22, 2015, 5:10 pm
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I need a solution

Hi All,

I'm using Symantec Messaging gateway appliance v10.5.4

Just recently I've received multiple spam email to some of my internal AD user & Exchange Shared mailboxes.

The sender was from Network.Scanner@mydomain.com but the Originated IP and the email subject is always randomly changed.

How can I prevent the SPAM from external sender spoofing as internal sender to my domain safely ?

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Email always quarantined by SMG ?

October 22, 2015, 6:23 pm
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I need a solution

People,

Can anyone here please assist me with how to reconfigure the SPAM rule how to fix this issue where email coming from one legitimate sender (eta@mailcall.com.au) ?

for some reason it always stuck in the Spam Quarantine area daily even when I have click [This is NOT a SPAM] button and put the email domain *@mailcall.com.au as white listed.

Upon further checking with https://testconnectivity.microsoft.com/ Message Analyzer, it shows that the timestamp is Invalid Date.

Thanks in advance.

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Symantec Messaging Gateway is blocking .me and .mac domains

October 23, 2015, 6:19 am
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I need a solution

I work at a school.  Some of our important parents have email addresses ending in .me, sbcglobal.net and mac.com.  In every case the gateway was dropping/bouncing their incoming emails.  I went into our 'local good senders list' and added *.me, mac.com and sbcglobal.net.  Should I consider the problem solved (for now) ?

Best wishes,

Joshua

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How to find configuration on Messaging Gateway scanner role server

October 23, 2015, 8:23 am
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I need a solution

Hi everybody,

I would like to know which command can show configuration on Scanner Role server. Or any other way to help us to find the configuration on servers of Scanner Role ?

We have one controller center and a few scanner role servers. Controller center server is crashed and we can't reach both its web interface and its ssh.We will install a new controller center but how to know which scanner role servers are as inbound and which are outbound. Which IP addresses are recorded on those scanner role servers.

Thank you

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SMG & TLS Session re use

October 27, 2015, 5:15 am
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I do not need a solution (just sharing information)

Hi All,

I have a ticket logged with Symantec regarding this, but wondering if anyone else has seen this issue.  A client using Mimecast to send/receive email is having issues sending us email via enforced TLS.  Roughly 50-70% of the email is rejected as it is not seen as sent using TLS our side.  On investigation using the TCPdump during testing, i can see the rejected messages are when a previous TLS session is used, rather than establishing a new TLS session.

Our side (the SMG) responds to the request to re use a session with the correct session ID as per the RFC on page 36 but according to the logs mimecast sent, at the point of the 2nd HELO once the session is established (or reused in this case), our side drops the conneciton as the STARTTLS is not included in the options from the sender.

Has anyone else seen this sort of issue, where enforced TLS sometimes works, sometimes doesn't?, we're running 10.5.3-4 on VMware, rebooted our affected host last night but see the same problem.  Waiting on Symatec to comment on my ticket after uploading my latest test data and findings.

Andy

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Messaging Gateway trialware licence file needed

October 29, 2015, 6:32 am
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0
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I need a solution

Hi there,i'm downloaded Mesaging Gateway (virtual) for eval purposes and installed but there is no license file, how can i obtain 30 day trialware license file for Brightmail Messaging Gateway product?

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Restrict Sender Recepients

November 1, 2015, 11:43 pm
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I need a solution

Is It possible to restrict a group of sender to be able to send and receive email from a particular external email address only .For example abc@domain1.com ,xyz@domain1.com can only send email to & receive from   abc@domain2.com .

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Relay mail from the internet to 2 internal mail servers

November 2, 2015, 11:27 pm
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0
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I need a solution

Hi to all,

      We are in the process of migrating IBM Notes 9 to Exchange 2013 (nightmare). We need the Notes & Exchange will have the same copy of the mail coming from the internet with the use of Symantec Messaging Gateway (we are using this as a spam filtering). Help from anyone is much appreciated. Thank you.

0
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How to find configuration on Messaging Gateway scanner role server

November 3, 2015, 4:50 am
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0
0
I need a solution

Hi everybody,

I would like to know which command can show configuration on Scanner Role server. Or any other way to help me to find the configuration on servers of Scanner Role ?

We have one controller center and a few scanner role servers. Controller center server is crashed and we can't reach both its web interface and its ssh.We will install a new controller center but how to know which scanner role servers are as inbound and which are as outbound. Which IP addresses are recorded on those scanner role servers.

Thank you

0
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Symantec Messaging Gateway Alert - A service is not responding or working

November 3, 2015, 7:51 pm
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0
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I need a solution

Hi,

My Messaging Gateway Virtual appliance Version 10.5.4 is suddenly sending me this email:

Symantec Messaging Gateway Alert Notification for admin@domain.com


======================= ALERT NOTIFICATION ================================              

The following system components are not responding/working:

Host                     Component                Problem

---------------------------------------------------------------------------

Local Host               CONDUIT                  Stopped

---------------------------------------------------------------------------

So is this something that I need to worry ?

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