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SMG Invalid Recipient sends network details

July 20, 2017, 9:49 am
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I need a solution

Hi guys!

We have Invalid Recipient active on SMG to reject messages, but when an email is rejected, the SMG sends an email to the sender with to much information about our network.

This is te email that the sender receives when SMG rejects an email.

No se pudo entregar a estos destinatarios o grupos:gusanito@labdso2.com (gusanito@labdso2.com)
No se pudo encontrar la dirección de correo electrónico que escribiste. Comprueba la dirección de correo electrónico del destinatario y trata de volver a mandar el mensaje. Si el problema continúa, comunícate con el departamento de soporte técnico.






Información de diagnóstico para los administradores:
Generando servidor: ADDS-LABDSO2.labdso2.com
gusanito@labdso2.com
#550 5.1.1 RESOLVER.ADR.RecipNotFound; not found ##
Encabezados de mensajes originales:

Received: from ADDS-LABDSO2.labdso2.com (172.16.20.8) by
 ADDS-LABDSO2.labdso2.com (172.16.20.8) with Microsoft SMTP Server (TLS) id
 15.0.516.32; Thu, 20 Jul 2017 11:15:16 -0500
Received: from mail.labdso2.com (172.16.20.192) by ADDS-LABDSO2.labdso2.com
 (172.16.20.8) with Microsoft SMTP Server id 15.0.516.32 via Frontend
 Transport; Thu, 20 Jul 2017 11:15:04 -0500
X-AuditID: ac1014c0-1e1ff70000007514-00-5970d708fea3
Received: from WIN-R67HLCPF1JU.GUSANITO.COM (Unknown_Domain [172.16.20.250])
       by mail.labdso2.com (Symantec Messaging Gateway) with SMTP id
 00.00.29972.807D0795; Thu, 20 Jul 2017 11:15:06 -0500 (CDT)
Received: from WIN-R67HLCPF1JU.GUSANITO.COM (172.16.20.250) by
 WIN-R67HLCPF1JU.GUSANITO.COM (172.16.20.250) with Microsoft SMTP Server (TLS)
 id 15.1.225.42; Thu, 20 Jul 2017 11:25:58 -0500
Received: from WIN-R67HLCPF1JU.GUSANITO.COM ([fe80::a83d:c3d9:d6e1:bdd5]) by
 WIN-R67HLCPF1JU.GUSANITO.COM ([fe80::a83d:c3d9:d6e1:bdd5%12]) with mapi id
 15.01.0225.041; Thu, 20 Jul 2017 11:25:58 -0500
From: Orlando Martinez <omartinez@gusanito.com>
To: "gusanito@labdso2.com"<gusanito@labdso2.com>
Subject: Prueba
Thread-Topic: Prueba
Thread-Index: AQHTAXTe+VyZ6V/He0yii+fdi8eGxQ==
Date: Thu, 20 Jul 2017 16:25:58 +0000
Message-ID: <e190bd7c5dbf4b86b7dedba9e095ecd2@gusanito.com>
Accept-Language: es-MX, en-US
Content-Language: es-MX
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-originating-ip: [192.168.1.217]
Content-Type: multipart/alternative;
 boundary="_000_e190bd7c5dbf4b86b7dedba9e095ecd2gusanitocom_"
MIME-Version: 1.0
X-Brightmail-Tracker: H4sIAAAAAAAAA+NgFrrCKsWRWlGSWpSXmKPExsWyRkDkly7X9YJIgyeTtCzWX2lhc2D0eHel
   nyWAMYrLJiU1J7MstUjfLoEr4/v6m0wF09kqPi+4z9bAeIG1i5GTQ0LAROL8zntMXYxcHEIC
    Jxgllk0+zwbhHGCUOLJ7BZRzmlHi8eIvLCAtbAL6EvOPzgZqZ+cQETCU2C8FEhUW4Jd4fuUj
     O4gtIiAi8bxpKROErSfxeV0P2DIWAVWJrk/fgOIcHLwC1hLn9hiBmIwCshIrvtWAVDALiEuc
      ePSADeI0AYkle84zQ9iiEi8f/4M6WVFi26pLLBD1yRJ/bjaB1fMKCEqcnPmEZQKj0Cwko2Yh
       KZuFpAwiridxY+oUqBptiWULXzND2LoSM/4dYkEWX8DIvopRIDcxM0cvJzEppTjfSC85P3cT
        IyQKDuxgnNQYc4hRgINRiYd3xeqCSCHWxLLiytxDjJIcTEqivCyBQCG+pPyUyozE4oz4otKc
 1OJDjBIczEoivPU7gHK8KYmVValF+TApaQ4WJXHe2fXfI4QE0hNLUrNTUwtSi2CyMhwcShK8
  /4HRLiRYlJqeWpGWmVOCkGbi4AQZzgM0XOcGyPDigsTc4sx0iPwpRmeOpg9bvjBxbJrx8xsT
   xzUweeD3ie9MHIfA5DEQKcSSl5+XKiXOOxFkjQDIiIzSPLgtlxhFpYR5GRkYGIR4gC7LzSyB
    iL9iFAcGgjDvS5Aunsy8Eri9r4BOYgI66ZEb2EkliQgpqQZG77NqMRX1Vckb0yUK9674oXjB
     MPXloe2TcnS+zudjtluw8oHY9KwtZtXyy4+ufb5x07RIcZ4Xsznby4KO3Oi6sVUr88Hxs+lV
      F+cdjUyOLmgVsZrNH+4W4ZioHB0avjTTW8ZLel3BMYuunff5vi9KP5Wj3yy91bpyisT+xp5I
       5Q1t3G/mWbUrsRRnJBpqMRcVJwIAUTMeUmcDAAA=
Return-Path: omartinez@gusanito.com

I want to reject the messages but with out the original headers in the postmaster answer.

Hope anyone could help me.

Greetings!

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Emails being delayed/fail when sent through Messagelab spam filter

July 20, 2017, 2:32 pm
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I need a solution

We are sending mails to at least 4 seperate domains that happen to use the messagelab spam filter and all mails are bouncing back with delays, after 4 hours we receive the bounces.  Our customers are getting mad and we are possibily losing business because they think we are not responding to them.  THIS HAS GOT TO BE RESOLVED ASAP.  Tried to contact your support but since we do not use your product, they will not help.  The only customers that use your product are the ONLY ones we have delivery problems with.  We use an in house Exchange 2013 server. 

Regards,

Chris Roberts

chrisroberts@industrialchem.com

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Clarification about NDR

July 21, 2017, 1:43 am
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I need a solution

I am using an trial version of symantec brightmail , before i go on further to buy that .

I want clarification of , how SMG helps user in NDR modifications.

I want a Custom NDR.

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How to active slf trial messaging gateway

July 22, 2017, 9:20 am
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I need a solution

Hi People,

I would like to enable the trial symantec brightmail gateway. I received the active code in the body of the email without any attached file. I can not save this file already tried everything. what is the next step ?

 

  

Symantec

Thank You For Trying Symantec Products!

Thank you for taking the time to evaluate Symantec Messaging Gateway. Get started, get help and purchase information is included in this e-mail.

Get Started

This trialware product* must be activated before use. Your activation code is the Symantec License File (.slf) contained in the zipped file attached to this email. The filename is indicated in the Activation Code section of the table below.

Name:

Activation Code:

Symantec Messaging Gateway

serial number

43133155.slf

Follow these steps to activate your product:
  1. To access your .slf, open the attached zipped file and save the .slf to a network folder. Do not attempt to edit the .slf file in a text editor such as Notepad, as this will corrupt the file and prevent your product from working properly.
  2. During installation, the product will prompt you to add the .slf file. Select the browse option to locate the .slf file you have saved.
  3. Once the product has finished installing, you are ready to begin your evaluation.

Learn more about Activating Symantec Software.

*Your use of this trialware product is governed by the online terms you accepted when you initiated this trial. Under those terms, use of this trialware product in a production environment is not allowed.

Get Help

The following resources are available to assist you with your product related questions:

Note: Phone-based technical support is not provided for Symantec trialware products.

If you need to extend your trial period or require advice on purchase and licensing options, please contact your reseller or call Symantec Customer Service.

Purchase Information

Should you decide to purchase Symantec Messaging Gateway, visit the links below:

For more information on options to suit your business requirements, visit Symantec and select your business category (Small and Medium Business or Enterprise).

Please do not respond to this email as it is electronically generated.

Symantec | About | Privacy Policy | Contact Us

Symantec

Copyright © 2013 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, and the Checkmark Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.

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Unable to filter result in SMG Spam Message Quarantine

July 25, 2017, 11:50 pm
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I need a solution

Hi,

Does SMG can search data in Spam Message Quarantine using email address?

We are having an issue when searching email address on Spam Message Quarantine, there is no search result.

But when searching using the name of the sender it shows the email sent by the sender.

See image below for reference.

We also try to uncheck the Display friendly sender address but still same result.

THanks

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Can not send email to some domain

July 26, 2017, 12:46 am
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I do not need a solution (just sharing information)

We have domain msahanoi.com.vn, I creat MX : mailx3.msahanoi.com.vn  with IP : 184.95.46.242 . But we can not send email to some customer. Detail  our IP 184.95.46.242 listed black list  on symatect .  Please help adding our ip in whitelist . 

Thanks/Jony

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Feature Request: Download message from Quarantine Incidents folder for inspection

July 26, 2017, 11:17 pm
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I need a solution

Hello

We need a way to download message from Quarantine Incidents folder for inspection. Sometimes mails need to be inspected in their native RFC/EML format to decided if the mail can be relesed or not.

Regards

Roland

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Feature Request: Disarm Javascript in HTML Body

July 26, 2017, 11:26 pm
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I need a solution

Hello

Our email policy requires us to quarantine mails that contain active content like javascript. An disarm feature would greatly improve handling of these mails. Example:

<html>

...

<body>

<script type="text/javascript"> ... </script>

</body>
</html>

After the disarm the HTML body should look like this:

<html>

...

<body>

<!-- Script Contents Disarmed by SMG -->

<!-- script type="text/javascript"> ... </script -->

</body>
</html>

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SMG 10.6.3-2 valid emails marked as spam

July 27, 2017, 3:41 am
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I need a solution

Hello! Need help.

I upgraded SMG 10.6.2-7 to 10.6.3-2 version and after that a lot of valid emails are marked as spam.
For example gmail.com and emails from our country domains. SMTP message audit logs says that the email is marked as spam, so changing suspected spam scores won't help. Also, URL reputation filtering is disabled and my IPs don't have negative reputation (Symantec Mail Security Reputation).

Any ideas? Is it some kind of bug?

My problem is very similar to this: https://www.symantec.com/connect/forums/messaging-...

Thanks

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SMG

July 28, 2017, 12:21 am
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I need a solution

Hi All.

Need some clarity on how we can achieve mail tagging as [External] for mails other than internal domain.in/com. Can it be achieved through with their existing Symantec SMG setup? Mail server is on prem total no of mail is 4000/- using mail client outlook.

Thanks,

Mustafa Shaikh

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Virtual SMG 10.6.2. or 10.6.3 on VMware 6.5

July 28, 2017, 8:34 pm
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I do not need a solution (just sharing information)

Hi my friends,

Does anyone of you have a virtual SMG ver. 10.6.2 or  ver.10.6.3 in VMware vSphere 6.5 in production?

In the technical notes of the version describe that only supports until VMware vSphere 6.0

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How to check OS version in SMG

August 3, 2017, 1:59 am
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I need a solution

Hi

May I know on how to get the Operating System info of Symantec Messaging Gateway?

Like what kind of Linux OS SMG using.

Thanks!

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After upgrade to 10.6.3-2 Out of Office replies are not delivered

August 8, 2017, 2:12 pm
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I need a solution

After the latest update. our out of office replies are coming back with the following: Delivery Failed 550 requested action not taken: mailbox unavailable There is not mailbox for out of office replies. and I have tried to set up a filter to allow the replies through spam still no good. Any help is appreciated.

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Problems with multiple recipients

August 9, 2017, 12:48 pm
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I need a solution

Hi there.

We are testing the SMG for a month before deciding to whether to buy, but we ran into a problem:

We run a Exchange 2010 mail server on premisses, and installed the Virtual Appliance for the SMG 10.6.3-2 as our mail frontend, so all mailflow passes through it.

Single mail is going fine, but messages for bigger groups (20+ people) are being held on the Exchange Queue, with the error 421 4.4.2 Connection dropped due to ConnectionReset.

On the SMG side, im getting many:

- 4.7.1<external mail here>: Recipient address rejected: MX-PNM-02 - Too many messages, try again later.
- 421 4.3.2 The maximum number of concurrent connections has exceeded a limit, closing transmission channel

Is this on the SMG side or exchange side?

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Ideas / Enhancement requests

August 13, 2017, 4:30 am
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I need a solution

I have been posting a few Ideas / Enhancement requests (the oldest almost a year ago) but somehow those still have 0 (zero) comments / answers

Am I doing something wrong?

Does anyone has any experience with Ideas Posting?

Thanks

Dan

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Eficiência em anti-spam

August 21, 2017, 6:14 am
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I do not need a solution (just sharing information)

Bom dia,

existe um guia de melhores pratica na classificação de spam com o SMG? Já tenho a ferramenta configurada conforme as recomendações da Symantec, porem, ainda recebo muitos spams em algumas contas de e-mail.

Obrigado.

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Dictionaries translation

August 21, 2017, 1:33 pm
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I need a solution

There is any translation tool for SMG Dictionaries, because my language is another than english and the words dont work very well.

Regards.

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MessageLabs Delaying Email

August 22, 2017, 7:45 am
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I need a solution

Messages to my client are regularly being delayed by about 14 hours by mail1.bemta6.messagelabs.com.

How do I ensure they are whitelisted so that these lengthy delays do not take place?

I can provide my client's domain and email address in a PM.

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Application error upon upgrade to 10.6.3-2

July 12, 2017, 6:11 am
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I need a solution

Hello,

We just upgraded our SMG to the latest version 10.6.3-2 and now we can't access the control center.  When we access the web console (using admin account), it say that 

Application Error
Application Error
The application encountered an error. If you are the administrator, please check the log files for details.
Click here to return to the previous page 
 
                class com.symantec.smg.controlcenter.internal.dataaccess.DataAccessException: An unexpected database error has occurred. Please contact your system administrator. ; nested exception is: 
java.sql.SQLSyntaxErrorException: Unknown column 'threat_defense' in 'field list'
at com.symantec.smg.controlcenter.internal.dataaccess.DAOHelper.executeQuery(DAOHelper.java:285)
at com.symantec.smg.controlcenter.reporting.ReportDAOMySQL.getStatisticDashboard(ReportDAOMySQL.java:849)
at com.symantec.smg.controlcenter.monitoring.dashboard.DashboardManager.retrieveMsgStatDetailed(DashboardManager.java:274)
at com.symantec.smg.controlcenter.monitoring.dashboard.DashboardManager.calculateTotals(DashboardManager.java:324)
at com.symantec.smg.controlcenter.monitoring.dashboard.DashboardFlow.buildPage(DashboardFlow.java:189)
at com.symantec.smg.controlcenter.monitoring.dashboard.DashboardFlow.view(DashboardFlow.java:106)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
...
It seems that database schema migration failed so that a column couldn't be found.  I have full backups (previous version) available. Is there any solution other than reinstall OS and restore it from full backup?  Accessing spam quarantine console for users seems to be working fine.
 
Thank you,
 
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url filtering

August 24, 2017, 1:58 am
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I need a solution

First of all, i'm currently not a symantec customer.
​But Symantec messaging gateway is causing my some troubles. 

Bussiness relations of our company that use messaging gateway don't receive any mails from us.

We figured out that we're being blocked when we put our website in the mailsignature.

For couple of days, i'm trying to get in touch with someone from symantec that can tell how we can get our website from that blacklist or at least tell why we're on the blacklist. 

calling support is a death end since i'm not a customer.

Most spamfilters at least gives you the opportunity to 'revoke' or ask to reconsider the bad status. 

Any suggestions welcome.

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