I need a solution
my SMG is VM installed on VMWare, and it was working until we updated to latest version, then users start complaining that they cant receive emails, so we loged in to the console and the emails logs are normal but it seems it does not route the emails to the Exchange server, so after browsing some tabs on the console that edit hostname return the below error.
wish someone can help.
Application Error
The application encountered an error. If you are the administrator, please check the log files for details.
class java.lang.NullPointerException: null at com.symantec.smg.controlcenter.host.smtp.SmtpConnectorSettingsManager.retrieve(SmtpConnectorSettingsManager.java:134) at com.symantec.smg.controlcenter.host.ScannerAction.retrieveApplianceEditInfo(ScannerAction.java:5626) at com.symantec.smg.controlcenter.host.ScannerAction.viewEditPages(ScannerAction.java:1784) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:274) at com.symantec.smg.controlcenter.internal.action.DefaultAction.dispatchMethod(DefaultAction.java:97) at org.apache.struts.actions.DispatchAction.execute(DispatchAction.java:194) at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:419) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:224) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194) at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432) at javax.servlet.http.HttpServlet.service(HttpServlet.java:650) at javax.servlet.http.HttpServlet.service(HttpServlet.java:731) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748) at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:486) at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:411) at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:338) at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1063) at org.apache.struts.action.RequestProcessor.internalModuleRelativeForward(RequestProcessor.java:1001) at org.apache.struts.action.RequestProcessor.processForward(RequestProcessor.java:560) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:209) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194) at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432) at javax.servlet.http.HttpServlet.service(HttpServlet.java:650) at javax.servlet.http.HttpServlet.service(HttpServlet.java:731) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.symantec.smg.controlcenter.accesscontrol.AdministratorRoleChecker.doFilter(AdministratorRoleChecker.java:210) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.symantec.smg.controlcenter.internal.http.SessionChecker.doFilter(SessionChecker.java:146) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.symantec.smg.controlcenter.internal.http.CacheBuster.doFilter(CacheBuster.java:97) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.symantec.smg.controlcenter.internal.http.CharacterEncoder.doFilter(CharacterEncoder.java:93) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.symantec.smg.controlcenter.internal.struts.Struts1ParamFilter.doFilter(Struts1ParamFilter.java:44) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.symantec.smg.controlcenter.accesscontrol.HostACL.doFilter(HostACL.java:331) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:505) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:423) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1079) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:620) at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:318) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Unknown Source)
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