We're receiving almost daily spam emails to one of our group email ids.
The email content is of the kind
"Yo, honey! Here is my fresh nmbr, IMU very much. We had a great time F2F 1 day. I want to meet with u honey again, plz txt me"
As its obvious this is 100% spam but still misses detections repeatedly and we're facing the problem for over two months now.
We have submitted over 30 such emails to customer specific submissions and i still don't see any spam mails filtered based on that verdict.
I've opened cases but symantec TAC refuses to make any spam recommendation settings with the lawyer-esque "they cannot be held responsible" line.
My suspected spam settings is at the default of 75. I think reducing it would be the best way forward.
We're not using DISARM at all. The spam emails do not contain any attachments or urls anyway.