"Snow shoe spamming" false positive
I need a solution Hello,We have an uncompromised mailserver with four IPs:- 212.129.48.30 - 212.129.48.31 - 212.129.48.32 - 212.129.48.33IP lookup on the Symantec page shows that this four IPs have a...
View ArticleSymantec Global Bad Sender (NOT)
I need a solution hi I wasn't sure where to post this but have chased down every contact with symantec and has gone nowherewe changed our web hosting about 3 months ago and its been a ongoing fight to...
View ArticleSnow Shoe Spamming Issue
I need a solution Hi,we have a new spam filter we are trying to put into production, but for some reason the IP address it is on has a reputation with Symantec Cloud Security for "snow shoe spamming"...
View Articlelots of false nagatives...
I need a solution Hello SymantecWe recive LOTS of false negatives in the last months. It's allways just a plain image with no text but explicit subject. Not that hard to filter by a spam appliance i...
View ArticleChange in domains, mail flow
I need a solution Until recently all emails sent to xyz.com was coming on my SMG. Thus in protocols>domains, I just had xyz.com. We are now doing some changes. Whereby xyz.com will now go through...
View ArticleIp Reputation
I need a solution Hello,I'm have problem with emails, i'm still appears at symantec reputation list ..I was talked K Brosnan Symantec the said its ok with my server .. but level3 still do not receive...
View ArticleSMG: How to Configure Directory Integration with Groupwise EDiscovery
I need a solution Hello everyone. I am appealing to the experience of this forum. We are Symantec service partners in Argentina. This is the first time we have implemented SMG with Groupwise (we...
View ArticleSMG - Threat Defense Reporting
I need a solution Hi all, I Integreted SMG with Content Analysis. I can see e-mails on queue, and on Content Analysis screens.Is there way to see how many mail submitted to Content Analysis, top...
View ArticleBad reputation IP
I need a solution Hi, for some reason our servers from 167.114.4.104-107 are getting blocked by the email service and no emails are being delivered.None of the IPs are listed on any other blacklist so...
View Articlerefused to talk to me: 554 5.7.1 You are not allowed to connect
I need a solution We have a problem delivering mail to Messagelabs.Our sending mail server is clean and not delivering spam, cross checked twice.Can you please remove this IP?212.129.11.230Thanks. 0
View ArticleIs It Possible To Increase RAM of SMG Appliance 8360?
I need a solution Hi guys!We have a SMG Appliance 8360 (Dell PowerEdge R610) with 8 GB RAM but want to increase it, anyone knows if it's possible to do it and what is the maximum RAM that the server...
View ArticleProblem with certificate- intermediate certificate missing
I need a solution Hi,I have bought certificate from GlobalSign. On my Symantec messaging gateway when I check Certificate Authority, I can see that these have expired on 28/01/09 [GlobalSign Partners...
View ArticleOur whole subnet has a negative reputation due to snow shoe spamming techniques
I need a solution It seems I've posted on wrong category, sorry for that, I don't know all of your products be kind with me :-)We have a dedicated server which is hosting several domains using cPanel....
View ArticleMALICIOUS EMAIL
I need a solution Can you please block the following emails going out until the account is secured, and/or forward the request onto the owner? I have attached a screenshot of the fraudulent email.The...
View Articlerefused to talk to me: 554 5.7.1 You are not allowed to connect
I need a solution We have a problem delivering mail to Messagelabs.Our sending mail server is clean and not delivering spam, cross checked twice.Non-secure senderhttp://imgur.com/a/r1We6Thanks 0
View ArticleAv updates failing
I need a solution I have symantec brightmail appliance with valid license.Further my spam definations are updating.But virus defination is not uptodate.Please let me know what to be done. 0
View Article554 5.7.1 IP on Symantec's Global Bad Senders list
I need a solution I operate mail servers for a few entities and apparently my setup is flagged as snow shoe spamming. Looking that up, that is some pretty weak justification for outright banning my...
View ArticleApplication error upon upgrade to 10.6.3-2
I need a solution Hello,We just upgraded our SMG to the latest version 10.6.3-2 and now we can't access the control center. When we access the web console (using admin account), it say that...
View ArticleReceiving mail sent without a user name and password
I need a solution Hello everyone, I have Symantec Messaging Gateway version 10.5.4. The machine is configured use an LDAP AUTHENTICATION. Emails sent with username and password are accepted and...
View ArticleReceiving mail sent without a user name and password
I need a solution Hello everyone, I have Symantec Messaging Gateway version 10.5.4. The machine is configured use an LDAP AUTHENTICATION. Emails sent with username and password are accepted and...
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