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Disarm Function cuts pdf attachment files with umlauts (special characters)
I need a solution Since Version 10.7.0-5 the disarm function cuts pdf filename with special characters like äüö. The recipient can't open the file. We need a solution for this big problem.Regards...
View ArticleCannot submit the selected message(s) to Symantec Security Response. Control...
I need a solution Hi, I'm using Symantec Messaging Gateway 10.7.0-5.When I try to submit the spam email to Symantec Security Response, is show a error message: Cannot submit the selected message(s) to...
View Articlehow are the rules applied to email flow?
I need a solution are all the rules under the tabs "spam , malware , reputation " applied to inbound and outbound email flow , or just the rules choosen under the policy groups in the administration...
View ArticleVersion 10.7.0-5, Javascript in PDFs, DIR in XLSMs
I need a solution Since the update to version 10.7.0-5, our SMG has been blocking email messages that contain PDFs with embeded Javascript or XLSM files with "dir" (whatever that means).This is...
View Articlegetting this error 554 5.7.1 even after applying the workaround?!
I need a solution i set up SMG which was working for some time untill one day the customer cant send any emails through the smg and is getting this error 554 5.7.1i tried to uncheck the box for the...
View Articlearp flux problem
I need a solution Recently we had the following problem:when a connection is established from a client on the same network segment (subnet) of the outbound i/f of sbg to the inbound i/f the responce...
View ArticleRelease Quarantined Mails from 3rd Party Products
I need a solution eMails being block flagged via Symantec DLP are being quarantined in SMG. Incident Management happens outside Symantec DLP in a FAN-OUT Model. How can the blocked email be released...
View ArticleSizing Tool for Messaging Gateway Virtual Appliance
I need a solution Hi everyone,How do we size Messaging Gateway based on the number of users and mailbox for Virtual Appliance?As I know Symantec has a sizing tool but I can't seem to find it anywhere....
View ArticleSMG 10.6.2-7 upgrade to 10.6.4.3 failing
I need a solution Hello,I'm trying to upgrade a production setup of SMG 10.6.2-7 to upgrade to 10.6.4.3. Download complete till the end and then failes.Tried multiple times and then rebooted appliance...
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monitor disk other_free 0%
I need a solution Good afternoon,I am having problem sms 10.7.0-5, after command monitor disk other_free is full. How to clear space from this partition?thank you 0
View ArticleSMG: Addressing a specific spoof technique
I need a solution Hi Guys,Any idea how to block a spoofed email with this specific technique, below is the condition:a) At MTA (SMG) level, we can see the actual or the real source of sender...
View ArticleUpdate 10.7.1-6 - anyone tried installing?
I do not need a solution (just sharing information) Just wanted to see if someone already tried to install this update 10.7.1-6We updated to 10.7.1-5 and were lucky that it didn't crash any of our...
View ArticleSMG: Is there any idle or initial processing time?
I need a solution Hi Guys,Is there any known idle time for SMG?I mean in the event of no email coming, we can see that the first email that being process would have larger delay than the subsequence...
View ArticleImplementation/Deployment Guide for SMG with MS Exchange
I need a solution Hi there,Is there an implementation/deployment guide for Messaging Gateway integration with Microsoft Exchange? I can't seem to find it anywhere. The Messaging Gateway is virtual...
View ArticleIntegration SMG with Exchange 2016
I need a solution Good Day All, I am unable to find any information in regards to SMG integration with Exchange 2016. Is there any documented steps or administrative guide to how this is...
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New Version 10.7.1-6 SMG only for Scanners - Download Error
I need a solution Dear,Today the new version 10.7.1-6 is available for download only for the smg scanner , the version of the control center is manteince in 10.7.0-5.The release notes of this new...
View ArticleSMG 10.7.1 - Unable to run tcpdump
I need a solution Hi,Guys anybody had experience with the new 10.7.1? Any issue getting tcpdump run correctly?We got error belowtcpdump -s 0 -w /tmp/tcpdump/capture_any.cap -i etho/any tcp port...
View ArticleOutbound Email clickable Links
I need a solution Hallo,wir haben bei uns in der Firma folgende "Problematik". Kunde sendet Email, der Link wird angepasst. Geht die Email als Antwort zurück, erkennt der Kunde diese als Phishing.Es...
View ArticleSMG Default-Non-Local-Route
I need a solution Hello All, Today I have problem with my SMG, email cannot send. And in dashboard I found "Default-Non-Local-Route" 421 4.4.0 [internal] Failed to connect: no mail servers for this...
View ArticleIs it possible to automate tech88877?
I need a solution I wonder if there is any way to automate the query described in TECH88877?https://support.symantec.com/us/en/article.tech88877.htmlI would like suggestions for a script.Sergio Neri 0
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