Problem Encrypt Mail "did not encrypt this message"
I need a solution Hello,I use symantec messaging gateway (SMG) version 10.6.4.3, i enable TLS. But in the past few days I have had problems with my SMG. Google always marks e-mail coming from SMG with...
View ArticleSMG doesn't use higher preference MX routes?
I do not need a solution (just sharing information) We have a compliance rule which routes matching messages to a domain name using MX records that we have defined in our DNS. There are two MXes with...
View ArticlePDFs with embedded Javascript in v 10.7.0-5 and later
I need a solution So how is everyone dealing with this, since version 10.7.0-5 started blocking messages with PDFs with embedded Javascript?We have a lot of business emails going back and forth which...
View ArticleActivate the trial license for messaging gateway
I need a solution Hi guys,I'd like to enable the trial license for symantec Messaging Gateway appliance v10.7. I received activation code in the mail without any attached file. How shall I proceed ?I...
View ArticleI need Archive file rule
I do not need a solution (just sharing information) Hello,I have trouble with multiple spam attacks who has attached archive files like ace, gz and many more.Please tell me if have any way to create...
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Veridict Filter Policy static connection class 1 - Actions taken:Rejected...
I need a solution Dear,I have this issue with one domain , The domain is not in a blacklist and dont is in local bad sender or local bad ip.Anyone can help me? 0
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Mail verdict opl when sending from internet mail provider
I need a solution Hello,I am using SMG 10.7.so far its working properly but as our customers is receiving many mails from private persion (applying for a job, sending cv`s and so on....) i found a...
View ArticleRelease from Control Center quarantine to external domain which requires TLS
I need a solution So, we have a case of an outgoing email that got quarantined (thanks for those new methods of detecting executables within attachments, Symantec!).And when we try to release that...
View ArticleSymantec 8340 upgrade from 10.6.4 to 10.6.6-5 failed
I need a solution Hi buddies,May I check with you guys if you have experienced the issue mentioned in this topic?This week we suffered an issue that some external normal emails were placed in a spam...
View ArticleSMTP 500 Syntax error, command unrecognised
I need a solution Hi There,We had a problem with one SMG server.Quite often drop messages from GMAIL with SMTP 500 Syntax error code.The main problem we can't check the messages, because there don't...
View ArticleI need to have the issue of message queues controlled, at the level of the...
I need a solution I am in need of a hand to improve our SMTP gateway monitoring service. What we have today is configured some alerts by mail in the application itself but they are insufficient. 0
View ArticleI need the smg send me email queue alerts.
I need a solution I need the smg send me email queue alerts. 0
View ArticleCan I upgrade directly from 10.6.2-3 to 10.6.4-3?
I need a solution Can I upgrade directly from 10.6.2-3 to 10.6.4-3? 0 auto.jpg
View ArticleHow can I use different content filtering policies for different email...
I need a solution Good Morning,I am looking to be able to have my content filtering policies work differently for multiple recipients in the same email message.For instance, I have a rule that allows...
View ArticleSMG not able to quarantine spam mail. but My Email security.cloud do quarantine
I need a solution Hi Everyone,Actually we are recieve one mail whao has spam but my SMG is not quarantine this mail. My symantec email security.cloud is quarantine this same mail.My question is why is...
View ArticleRemoving of records from Messaging Gateway without login
I need a solution Some years ago, my company used Symantec for our email spam filter. When we switched to a new MSP, the records representing our email domain were never deleted from Symantec, and...
View ArticleDifference between Single threat messages,Multiple threat messages and Clean...
I need a solution Hii, What is the difference between Single threat messages,Multiple threat messages and Clean messages that is displayed in SMG Dashboard? 0
View ArticleDenied by Policy. TLS conversation required
I need a solution Hello everyone. When a external partner is trying to send us an email he is getting an NDR saying that Denied by policy. TLS conversation required. However accept TLS connection is...
View ArticleJava script true type class
I need a solution We are having the issue that is already aknowledged and described at https://support.symantec.com/us/en/article.TECH255476.htmlWe would like to remove the js extension from our...
View ArticleBypass content filtering policy with Sender ID failed
I need a solution Hello everyoneI would like to know how to bypass content filtering policy Sender Authentication?Is there any way to add exception for some domains if it is quarantined because sender...
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