Hi,
We have recently configured notifications for spam blocked inbound; the report that reaches end users works perfectly.
We also have a configuration to filter outgoing email messages that are sometimes blocked and stopped in the Spam Message Quarantine folder; these outgoing and blocked messages are not in the Quarantine Notification to End Users report.
How can we solve?
Thanks for the support.
Hi Guys,
Checking on above
1) Any particular tips/tric to implement it? Will it distrupt any email flow?
2) Since the add-on create a folder at Outlook, would it 'eat' or own up temporary space from Exchange server?
Should customer make any new overall dis space sizing?
Regards
Where is the messaging gateway beta program??? I want smg 10.6.7 or better
First,
for sharing some absolute failed support contact.
Second,
your removal formular https://ipremoval.sms.symantec.com/ is not working.
Third,
your investigation mail address is not working
<investigation@review.symantec.com>: 554 5.1.2 Recipient address rejected: User unknown
Fourt,
you try to force/coercion me to buy your faulty produkt to fix your faulty product for your customers?
Fifth,
Our mailservers using, dkim, dmarc, spf, rdns, rspamd, clamav, no open relay, no proxy, are behind a firewall, fail2ban, server logs are clean, systems are not infected, clients are not infected, sending mails is only possible with a valid login via tls.
So just remove 176.9.177.14
and if additional listed:
176.9.32.140
176.9.129.218
46.4.222.32 / 28
94.130.90.205
94.130.90.231
94.130.145.0 / 28
185.170.115.178
185.162.250.38
Last but not least, what kind of support is this?
(04:44:12) Es wurde eine sichere, verschlüsselte Verbindung hergestellt.
(04:44:15) "Der Mitarbeiter von Symantec Support wird sich demnächst bei Ihnen melden. Die Sitzung wird eventuell zu Zwecken der Qualitätssicherung aufgezeichnet.
Sie befinden sich an 1. Position in der Warteschlange.
Die geschätzte Wartezeit beträgt weniger als 1 Minute.
Wir konnten in Ihren Falleinstellungen entnehmen, dass Sie deutschen Support wünschen.Sollte kein deutschsprachiger Techniker zur Verfügung stehen, dann nehmen Sie bitte zur Kenntnis, dass Ihre Anfrage an einen englischsprachigen Techniker weitergeleitet wird."✻(04:44:15) Wenn Sie diese Anwendung weiterhin verwenden (das beinhaltet auch, jedoch nicht ausschließlich, die Gewährung des Zugriffs auf Ihren Computer und/oder die Anzeige des Desktops), stimmen Sie dem Folgenden zu: Vollständige Bedingungen
(04:44:20) Diese Sitzung wurde an Rahul Prasad übertragen.
(04:44:20) Rahul Prasad ist der Unterhaltung beigetreten.
(04:44:20) Sie chatten mit Rahul Prasad.
(04:44:33) Nachricht von Rahul Prasad:
Thank you for contacting Symantec customer care.
How may I help you today?
(04:44:53) Ihre Nachricht:
Hello, i have a problem with blacklistet mailservers without any reason.
(04:45:15) Ihre Nachricht:
Your removal formular at ipremoval.sms.symantec.com is not working
(04:45:40) Nachricht von Rahul Prasad:
I apologize for the inconvenience
(04:45:57) Ihre Nachricht:
And additionla the E-mail address for this kind of problem seams not exists any more
<investigation@review.symantec.com>: 554 5.1.2 Recipient address rejected: User unknown
(04:46:38) Nachricht von Rahul Prasad:
Let me raise a technical case for you and technician will assist you on this...Is this okay with you?
(04:46:52) Ihre Nachricht:
sure
(04:47:30) Nachricht von Rahul Prasad:
Thank you
(04:47:43) Nachricht von Rahul Prasad:
May I have the following details please?
Name:
Contact Number:
Email Address:
(04:48:18) Ihre Nachricht:
R. Kuntz
+49######## (Germany)
#######@broatcast-consulting.de
(04:48:38) Nachricht von Rahul Prasad:
Thank you
(04:49:52) Nachricht von Rahul Prasad:
May I know the product you are talking about?
(04:50:28) Ihre Nachricht:
Not any produkt iam using
(04:50:30) Ihre Nachricht:
Feb 10 04:49:41 sv22 postfix/smtp[23838]: 9A86DBA0075: host mail.acpmail.at[146.255.60.14] refused to talk to me: 554 5.7.1 You are not allowed to connect. Please visit http://ipremoval.sms.symantec.com/lookup/
Feb 10 04:49:41 sv22 postfix/smtp[23838]: 9A86DBA0075: host mail.acpmail.at[146.255.60.11] refused to talk to me: 554 5.7.1 You are not allowed to connect. Please visit http://ipremoval.sms.symantec.com/lookup/
Feb 10 04:49:41 sv22 postfix/smtp[23838]: 9A86DBA0075: host mail.acpmail.at[146.255.60.10] refused to talk to me: 554 5.7.1 You are not allowed to connect. Please visit http://ipremoval.sms.symantec.com/lookup/
Feb 10 04:49:41 sv22 postfix/smtp[23838]: 9A86DBA0075: host mail01.acpmail.at[146.255.60.10] refused to talk to me: 554 5.7.1 You are not allowed to connect. Please visit http://ipremoval.sms.symantec.com/lookup/
Feb 10 04:49:41 sv22 postfix/smtp[23838]: 9A86DBA0075: to=<zulassung@ksr-group.com>, relay=mail02.acpmail.at[146.255.60.11]:25, delay=231420, delays=231420/0.01/0.4/0, dsn=4.7.1, status=deferred (host mail02.acpmail.at[146.255.60.11] refused to talk to me: 554 5.7.1 You are not allowed to connect. Please visit http://ipremoval.sms.symantec.com/lookup/)
(04:50:47) Ihre Nachricht:
your mailservers blocking my server without any reason or prove
(04:52:00) Ihre Nachricht:
the mailservers are clean, all clients are clean, server have a clean rdns, using rspamd, clamav, no open relay, no proxy, only allow to send mails from logged in users via tls, and server logs are clean to
(04:52:26) Nachricht von Rahul Prasad:
Thank you for all the information Robert
(04:52:45) Nachricht von Rahul Prasad:
what I would like to know if you are using any of our product?
(04:52:54) Ihre Nachricht:
no
(04:53:22) Ihre Nachricht:
other customers uses your service are not able to get mails from our customers via our mailservers
(04:54:00) Ihre Nachricht:
as a service provider this is a big issue generated at symantec's fault
(04:54:41) Nachricht von Rahul Prasad:
I am sorry but this is technical issue and only technicians can check why is this happening
(04:54:59) Nachricht von Rahul Prasad:
For that I need to raise technical case which is not possible because you are not using any of our product
(04:56:28) Ihre Nachricht:
are you kidding? or just dont understand.... you provide a service for many customers with YOUR symantics security mailservers wich are causing problems for YOUR customers cause the server is blocking other customers corespondence
(04:56:51) Ihre Nachricht:
additional your removal formular is not working
(04:56:52) Nachricht von Rahul Prasad:
What I suggest you is, please login to https://www.symantec.com/connect/forums/forum-upgr...
(04:57:20) Nachricht von Rahul Prasad:
We will not be able to take any action until any of our customer's complain
(04:58:01) Ihre Nachricht:
additional you are forced to provide a way to solve this kind of problem wich does not exists any more cause YOUR mailaddress provided for this case is not working
<investigation@review.symantec.com>: 554 5.1.2 Recipient address rejected: User unknown
(05:01:57) Ihre Nachricht:
so you try to coercion me to buy your faulty product to open a ticket so you fix your faulty produkt?
(05:02:04) Ihre Nachricht:
is that what you try to tell me?
(05:02:50) Nachricht von Rahul Prasad:
Sorry for the inconvenience Robert
(05:02:55) Ihre Nachricht:
i take this conversation to my customer, so he can fire a lawsuit against symantec
(05:03:19) Nachricht von Rahul Prasad:
But as I have mentioned earlier... until we get any complain from the end user who is using our product, I will not be able to do much here
(05:03:31) Ihre Nachricht:
inconvenience? i have no problem if you dont unterstand the technical part... but you are causing a problem on service level
(05:03:54) Ihre Nachricht:
if you dont understand this just provide me to an technican....
(05:04:35) Ihre Nachricht:
and additional ... like i told earlier your removal formulars are not function (wich are you forced to provide working by law)
(05:05:10) Ihre Nachricht:
and additional ... like i told earlier your email abuse address for this is even not working
(05:06:40) Nachricht von Rahul Prasad:
I am sorry Robert, but as I have mentioned earlier.... I will not be able to raise a case until one of our end user contact us for it
(05:08:57) Ihre Nachricht:
what an incompetent answare, ill take it to my customers so they can contact your customers for not longer using your products... i close my ticket now with incorporating on your side and not understanding your responsibility and take it to my lawyer
(05:09:53) Ihre Nachricht:
what a kind of service... your services are not working and you tell me that i need to buy your service to get you fix it ... what kind of logic
(05:09:58) Ihre Nachricht:
have a nice day....
(05:10:14) Ihre Nachricht:
this going public
(05:10:16) Ihre Nachricht:
nice support
(05:10:36) Nachricht von Rahul Prasad:
I am sorry that you felt that way... but there is nothing we can do until our customer will not contact us with the same issue
(05:10:46) Nachricht von Rahul Prasad:
Thank you so much for contacting Symantec customer care. Have a nice day!!Dear Sir,
Please find link of virus total analysis of attachment sent over the mail.Symantic not detect any Malicious code; But Kaspersky detect this file as Maleware as following details:
shipment document.pdf.exe HEUR:Trojan.Win32.Kryptik.gen
AWB Nunber 7048297463.pdf.exe HEUR:Trojan.Win32.Kryptik.gen
Best regards,
Hi everyone,
As title, how to enable root to access Messing Gateway?
I need to use WinSCP on the system to check some information. I did the get-support command, and I used this account to enter but not enough permissions to see the entire directory.
Can you suggestions and help me find a plan to access?
Regards.
We have lost the ability to send e-mails to a business partener.
I find this is why:
Connected to 193.180.251.62 but greeting failed./Remote host said: 554 5.7.1 You are not allowed to connect. Please refer to http://ipremoval.sms.symantec.com/ for further information”.
When I visit that link and check my ip address it says:
"IP does not have any bad reputation"
Whats gives? They say the cant fix it is to contact youis there anything I can do. We are a construction business dont send any marketing emails etc, and on any othere black lists? Its been like this since December.
Is there a Global Bad Sender LIst I can check somwhere?
Hello everyone. I have around 500 emails stuck in the delivery query of my two scanners with the error " 451.4.4.2 [internal] connection closed by remote host "
Others emails are working fine. There is no firewall or any other security device in between that is doing SMTP Scanning. SMG is running the latest version. I am attaching the screenshot for your reference.
Can you please tell me how can I address this problem. Thanks
Ik heb Symantec messaging gateway geconfigureerd. De spam detection staat op 25 van de 100, Alle spam en suspected spam zal naar quarantine moeten gaan, en nog wat content filters staan ook aan etc. Elke dag houdt hij wel rond 200 berichten tegen maar veel komt er nog door. Ik krijg nog duidelijke spam berichten. De mail is dan alleen tekst maar het komt nogsteeds door. Ik heb van alles geprobeerd. ( mallware en virusprotection, content filtering, policy tegen spoofing, sender authenticatino ) Ook heb ik marketing mail en newsletter mail aanstaan en dat hij naar quarantine zou moeten gaan, echter als ik het test url's verzend die in het forum staat gaat die ook gewoon door. Wat doe ik verkeerd? de licentie is geldig. (bijlage is voorbeeld van obvious spam)
Hi, our IP 51.38.52.139 is getting blocked from your services This is IP has GOOD reputation from Cisco Talos, high score on Sender Score. Good score on Barracuda . IP is not blacklisted anywhere (mxtoolbox, ecc).
However, when sending email to providers that use your service we get the following error in logs: 554 5.7.1 Sender Not allowed
Our IP is also NOT listed on https://ipremoval.sms.symantec.com/
Can you please check? Our customers are complaining a lot that they can't send emails to some providers.
Please let me know, thanks
Marco
Hello everyone, im new here looking for some help.
Im a sysadmin at my company, and recently we started having some issues with sending email to certain domains. We can recieve but cannot send mail to them.
The mails are stuck at the gateway with the same error code.
450 4.7.1 Client host rejected: cannot find your hostname
We have correct PTR-record, on both servers, primary and on DR location.
So far i tried changing the DNS on the gateways, but with no luck.
Thanks.
Hii,
I want to backup my SMG and store it on another location. Kindly share the setting for donig this.
SMG Version : 10.6.6
Thanks & regards,
Arunkumar.P
Hi all,
Existing we have one email server that are send/receive from messaging gateway.
We want to add exchange email server to run together with the existing email server.
Is there any guideline on this?
Thanks.
Hello everyone
My client try to send me some email notifications (from apache web server, php function), but emails rejected by MTA.
Verdict: Filter policy - static connection class 1
Client IP address have a good reputation, but email notifications haven't define "send from" address.
Gmail, hotmail, yahoo...regulary receive emails from this client.
I tried to add client IP in good sender IP list, but still have a problem and emails are rejected again.
Is there a way to configure my SMG to receive emails from this IP ?
I wouldn't disable connection classification feature.
Dear,
I have this situation with SMG, this mail is delivery normally to the user but SEP detect the file with a Malware, the virus signature they are up to date and my question is this possible to change something in the rules of malware in SMG , I like to this email be cleaned and letter send to the user.
Hello,
Is there any possibility to create a policy verify if the message header from and from mail are the some or not ?
Regards
Hello,
We have started to receive JPGs containing bitcoin demand letters. The existing rule I created blocks text that contains the word bitcoin but the graphic is not OCR'd for this term. I'm looking for a method of blocking emails with JPGs that do not contain any text in the body of the message.
Thanks.
Hi all,
I get one error every minute in my Symantec Messaging Gateway (SMG). The error is as follows:
read_spamwall_config: Filtering Policy: <static-allow-dns> is missing a required destination value;
Does anyone else see this error? How can i stop this?
Also:
I would like to reset some settings (not all) to default. I this case i would like to reset two things:
1. Everything below: Reputation / Policys / Good Senders
2. The settings below Spam / Settings / Sender Authentication
Is there a way to do this?
Regards,
Bernd
Our emails are being bounced/blocked even though the doamin is not blacklisted. We usually send massive emails numbers each week to our customers through Exact Target. We are currently in the testing process for this new domain and testing is failing / emails are not delivered. This is a high priority concern for our company. Can you please help?
Here is the IP from where we send the emails: 13.111.64.183
Hi,
I have tried, unsuccessfully, to find a way to protect quarantine traffic between scanner and control center. Could someone comment on whether this is possible at all, and how?
Thanks a lot.
Paul