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Inbound delays from Message Labs
I need a solution We are seeing delays on inbound email from clients that use the messagelabs service. The last one was over 4 days.Any ideas? Anonymised header:Received: from edge.ourdomain.com...
View ArticleSMG 10.6.1-3 Error "Can't publish configuration to host"
I need a solution I received logs from BrightmailLog.logJun 15 2016 14:10:09 [PublishingThread-39] [PublisherJob] ERROR - can't publish configuration to host: host.domain.com...
View ArticleSMG 10.6, virtual addresses used by the stream coming out
I need a solution SMG 10.6, virtual addresses used by the stream coming outI'm working on a POC for a next implementation. A single network card and 3 (2 virtuals) IP addresses. I would like to...
View ArticleUpgrade from 10.6.0-7 to 10.6.1-2 on Vmware 4.1
I need a solution Hie Team,l am still running Brightmail Version 10.6.0-7 and need to upgrade to 10.6.1-2 ASAP but my problem is l am running Vmware 4.1 which is not compatible according to the...
View ArticleOutbound email failure
I need a solution Seem to be having a problem with one client, inbound emails are received successfully, however when sending an email to this one client, users receive an NDR and the audit log shows...
View ArticleBrightmail blocking Klaviyo messaging service
I need a solution Hi there, We're currently using the Klaviyo messaging service to send e-mails to our customers but we've noticed that our e-mails aren't sending to our customers which use the...
View ArticleCan not purchace SMG 8360 appliance?
I need a solution Our customer's SBG 8360 can not upgrade to 10.5.4 then they can not update the pattern.10.5.4-4 Release Note. Supported platforms All supported hardware versions: 8380 purchased...
View ArticleUpdating SMG 10.6.1 to 10.6.4, what happens to mail flow?
I need a solution Hello and thanks in advance. I do have a virtual SMG on vmware 5.1 filtering inbound only traffic. The current version is 10.6.1, and I need to update it to 10.6.4.The SMG is sending...
View ArticleSMG 10.6.1-3 Inbound Issue
I need a solution Hi all,I encounter the inbound reject by MTA, deleted as spam and abort message after upgrading the SMG to 10.6.1-3. No blocking in front of my firewall or security features, anyone...
View ArticleSymantec Messaging Gateway - Sender e-mail is blocked but no info/log in SMG
I need a solution HiSender cannot send e-mail. His message was not delivered.When I've checked Meesage Audit Log or System Log I couldn't finy any info about this SMTP connection or this e-mail, why...
View ArticleCannot release spam from Spam Quarantine
I need a solution Hi,We have symantec messaging gateway filtering email for 2 system. 1 is lotus notes users which is default destination routing; been the case since installation. Recently we have...
View ArticlePossible other impact to check when turning on FIPS mode in SMG 10.6.x
I need a solution Hi,we are required to disable the RC4 cipher in SMG. Currently this can only be accomplished by enabling FIPS mode.What possible other impact do I have to test for (access via SSH,...
View ArticleGroup bypass all messaging gateway policy
I need a solution Hi,We are using Messaging gateway to route mail to an exchange server. I would like that for these users no checking is done by messaging gateway. What is needed is just that message...
View ArticleSpecial Report: Ransomware and Businesses 2016
I do not need a solution (just sharing information) Just raising awareness of a new whitepaper from Symantec Security Response:REPORT: Organizations must respond to increasing threat of...
View ArticleNetwork error occurred, Empty reply from server (52)
I need a solution Hello,I've seen in our logs that we have errors from the scanner. How can I solve the problem.Network error occurred, Empty reply from server (52), check your network connection...
View ArticleHow to send any messages into quarantine from determined last relay
I need a solution I need that all messages, which were going through backup server by provider should finish in the spam quarantine.I have IP addresses (cluster) of the last relay(s) (they are like...
View ArticleError de correo saliente: 450 4.4.1 [internal] Connection Timed Out
I need a solution A que se debe este error 450 4.4.1 [internal] Connection Timed Out en brigthmail 10.6.1.4, teniendo en encuenta que la conexion de la red está correcta. Se realizarón todas las...
View ArticleUNTESTED logs
I need a solution Hi,I have received this logs to the remote syslogs, the thing is I cannot define why there's a lot of content_xx under the logs:UTC|UID|UNTESTED<timestamp>scanner_host...
View ArticleLogging unsuccessful DNS queries
I need a solution Hello,is there a way of logging unsuccessfull DNS queries (a simple text log would be awesome)? We sometimes have issues with "Error: 454 4.4.4 [internal] no MX or A for domain"...
View ArticleMessaging Gateway update error
I need a solution Currently running 10.6.0-7 and when trying to download any of the updates i receive the following, i have tried this via the GUI with no success.This is only affecting the CC,...
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